Safety first
Tree down? What to do first
When a tree comes down on your house, your car, or a line on your street, the tree itself can wait while you look after the people around it. Emergency tree service starts after these 4 steps, so get everyone clear and report any downed line before you call a tree company.
Winter storms in Yuba-Sutter tend to hit after days of rain, when the ground around the roots has gone soft and one strong gust can tip a whole valley oak or tear a big limb off a Modesto ash. When that tree lands on your roof, your car, or a line on your street in Yuba City or Marysville, the order you do things in matters far more than how fast you move, and none of it needs a saw.
Look up before you walk toward the tree. A falling limb often drags down the wire that runs from the pole to your house, and that wire can hide in the leaves or lie in wet grass. PG&E says to treat every downed line as live, keep kids and pets away from it, and call 911 first and then PG&E at 1-800-743-5000. Until the utility makes it safe, the tree stays where it is.

Step 01Get everyone clear
Move people and pets out of the rooms under the tree and away from hanging limbs. Call 911 if anyone is hurt.
Step 02Stay back from lines
Stay 30 feet from a downed line, or 60 feet if the ground is wet. Treat every line as live, even a quiet one.
Step 03Call 911, then PG&E
For any downed or damaged line, call 911 first and then PG&E at 1-800-743-5000, in exactly that order.
Step 04Photograph the damage
Take photos of the tree, the damage, and where it landed before anything is moved. Your insurer will ask.
